Office of Policy, Planning and Quality Assurance (OPPQA), Assumption University of Thailand (AU), organized EdPEx Training: A Guide for Performance Excellence on March 9, 2022 via Microsoft Teams. The objective of this training is to give a basic knowledge of EdPEx by focusing on each category.
Dr. Yupawadee Horpitakwong, Director of OPPQA, gave a lecture to the Vice President, Directors, Head Departments and 3 - 5 responsible units. The total participants was about 94 persons.
The Guide for Performance Excellence as:
- EdPEx Framework
- EdPEx Annual Assessment Process
- A Guide to Performance Excellence
3.1 Conceptual Diagram for Performance Excellence.
3.2 EdPEx category 1 - 7.
Category 1: Leadership
- Senior leaders or leader team must define where the organization is headed. They must be able to set the organization’s directions.
- What they want the organization to be, the organization’s values, and acceptable behaviors.
- How do senior leaders communicate with and engage the entire workforce and key customer 93
- How do senior leaders’ actions build an organization which is successful now and in the future? They must be role models for all members.
- Create environment for the achievements of mission
- Create workforce culture with good communication in which senior leaders can hear the voices of the workforce.
- Create environment for innovation succession plan and development
Category 2: Strategy
- Strategy development
- Strategic planning process- what are your short and longer-term planning horizons?
- Innovation creation
- Strategic considerations - strategic advantages, strategic challenges
- Work system and core competencies 
Strategic implementation
- Action Plan implementation
- Resource allocation
- Workforce Plans
- Performance Measures
- Performance Projections
Category 3: Customer
- Voice-of-Customer
- How do you listen to current and potential customers?
- Listening methods for different customers
- Use social media and technology - Customer Engagement
- Determine customer satisfaction, and engagement
- Build and manage customer relationship.
- Retention, brand loyalty, willingness to make an effort to do business.
Category 4: Measurement, Analysis, and Knowledge Management
- Performance measures: how to use data and information to track daily operations and overall organizational performance?
- Comparative data, customer data, measurement agility.
- Performance analysis and review, performance improvement and best practices.
- Knowledge management and organizational learning.
- Data and information quality, security and availability, hardware and software properties and emergency availability.
Category 5: Workforce
- Workforce Environment
- Capability and capacity
- New workforce members
- Work Accomplishment
- Workforce change management
- Workforce climate - Workforce Engagement
- Organizational culture
- Drivers of engagement
- Performance management
- Workforce and leader development
- Learning and Development effectiveness
- Career progression
Category 6: Operations
- Work Processes
- Product and Process design
- Process management
- Key performance measures of indicators and in-process measures do you use to control and improve your work processes? - Operational Effectiveness
- Supply-chain management
- Safety and emergency preparedness
- Measures relate to end-product quality and performance
Category 7: Results
- Product and process results
- Customer-focused product and process results
- Work process effectiveness results
- Supply-chain management results - Customer-Focused Results
- Customer satisfaction
- Customer Engagement - Workforce-Focused Results
- Workforce capability and capacity
- Workforce climate
- Workforce engagement
- Workforce Development - Leadership and Governance Results
- Leadership and governance
- Law and regulation
- Ethics and society
- Strategy implementation results - Financial and Market Results
- Financial performance
- Marketplace performance
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