Office of Policy, Planning and Quality Assurance (OPPQA), Assumption University of Thailand (AU), organized EdPEx Training: A Guide for Performance Excellence on March 9, 2022 via Microsoft Teams. The objective of this training is to give a basic knowledge of EdPEx by focusing on each category.

Dr. Yupawadee Horpitakwong, Director of OPPQA, gave a lecture to the Vice President, Directors, Head Departments and 3 - 5 responsible units. The total participants was about 94 persons.

The Guide for Performance Excellence as:

  1. EdPEx Framework
  2. EdPEx Annual Assessment Process
  3. A Guide to Performance Excellence
    3.1 Conceptual Diagram for Performance Excellence.
    3.2 EdPEx category 1 - 7.

Category 1: Leadership

-  Senior leaders or leader team must define where the organization is headed. They must be able to set the organization’s directions.

- What they want the organization to be, the organization’s values, and acceptable behaviors.

- How do senior leaders communicate with and engage the entire workforce and key customer 93

- How do senior leaders’ actions build an organization which is successful now and in the future? They must be role models for all members.

- Create environment for the achievements of mission

- Create workforce culture with good communication in which senior leaders can hear the voices of the workforce.

- Create environment for innovation succession plan and development

Category 2: Strategy

  1. Strategy development
    - Strategic planning process- what are your short and longer-term planning horizons?
    - Innovation creation
    - Strategic considerations - strategic advantages, strategic challenges
    - Work system and core competencies

  2. Strategic implementation
    - Action Plan implementation
    - Resource allocation
    - Workforce Plans
    - Performance Measures
    - Performance Projections

Category 3: Customer

  1. Voice-of-Customer
    - How do you listen to current and potential customers?
    - Listening methods for different customers
    - Use social media and technology

  2. Customer Engagement
    - Determine customer satisfaction, and engagement
    - Build and manage customer relationship.
    - Retention, brand loyalty, willingness to make an effort to do business.

Category 4: Measurement, Analysis, and Knowledge Management

- Performance measures: how to use data and information to track daily operations and overall organizational performance?

- Comparative data, customer data, measurement agility.

- Performance analysis and review, performance improvement and best practices.

- Knowledge management and organizational learning.

- Data and information quality, security and availability, hardware and software properties and emergency availability.

Category 5: Workforce

  1. Workforce Environment
    - Capability and capacity
    - New workforce members
    - Work Accomplishment
    - Workforce change management
    - Workforce climate

  2. Workforce Engagement
    - Organizational culture
    - Drivers of engagement
    - Performance management
    - Workforce and leader development
    - Learning and Development effectiveness
    - Career progression

Category 6: Operations

  1. Work Processes
    - Product and Process design
    - Process management
    - Key performance measures of indicators and in-process measures do you use to control and improve your work processes?

  2. Operational Effectiveness
    - Supply-chain management
    - Safety and emergency preparedness
    - Measures relate to end-product quality and performance

Category 7: Results

  1. Product and process results
    - Customer-focused product and process results
    - Work process effectiveness results
    - Supply-chain management results

  2. Customer-Focused Results
    - Customer satisfaction
    - Customer Engagement

  3. Workforce-Focused Results
    - Workforce capability and capacity
    - Workforce climate
    - Workforce engagement
    - Workforce Development

  4. Leadership and Governance Results
    - Leadership and governance
    - Law and regulation
    - Ethics and society
    - Strategy implementation results

  5. Financial and Market Results
    - Financial performance
    - Marketplace performance


  Photo Gallery

Related Contents

AU External Quality Assessment (EQA)

AU Management Team Participated in the Seminar Entitled “Workforce Development Sharing and Learning for Excellent Organizations”
EdPEx Workshop for Support Units: How to Write an Organizational Profile (OP)

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