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Meeting with Key Persons of Supporting Offices

November 26, 2021

The ninth and tenth sessions of the AU Personnel Training Program “Make AU Our Second Home”, the participants included academic support units, directly to in charge to the students (Office of the Vice President for Academic Affairs, Central Library, Office of Information Technology Services, Office of Financial Management, Office of the University Registrar, Office of the Vice President for Student Affairs, and Office of International Affairs). The event hold at Seminar Room, D Building, Hua Mak Campus.

Morning session

Afternoon Session

 

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November 25, 2021

The eighth session of the AU Personnel Training Program “Make AU Our Second Home”, the participants included academic support units, directly to in charge to the students (Office of the Vice President for Academic Affairs, Central Library, Office of Information Technology Services, Office of Financial Management, Office of the University Registrar, Office of the Vice President for Student Affairs, and Office of International Affairs). The event hold at Wiset Si Samut Room, CL. Building, Suvarnabhumi Campus.

 

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November 23, 2021

The seventh session of the AU Personnel Training Program “Make AU Our Second Home”, the participants included academic support units, directly to in charge to the students (Office of the Vice President for Academic Affairs, Central Library, Office of Information Technology Services, Office of Financial Management, Office of the University Registrar, and Office of the Vice President for Student Affairs). The event hold at Wiset Si Samut Room, CL. Building, Suvarnabhumi Campus.

 

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November 19, 2021

The fifth (morning) and sixth(afternoon) sessions, the participants included Staff in all Faculty (Martin de Tours School of Management and Economics, Bernadette de Lourdes School of Nursing Science, Vincent Mary School of Science and Technology, Thomas Aquinas School of Law, Theophane Venard School of Biotechnology, Graduate School of Business and Advanced Technology Management, Graduate School of Human Sciences, and Office of Graduate Studies). The event hold at Seminar Room, D Building,  Hua Mak Campus.

Morning session

Afternoon Session

 

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November 18, 2021

The fourth session, the participants included Staff in all Faculty. The event hold at Wiset Si Samut Room, CL. Building, Suvarnabhumi Campus.

 

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November 16, 2021

The third session of the AU Personnel Training Program “Make AU Our Second Home”, the participants included Staff in all Faculty (Martin de Tours School of Management and Economics, Theodore Maria School of Arts, Bernadette de Lourdes School of Nursing Science, Vincent Mary School of Science and Technology, Vincent Mary School of Engineering, Albert Laurence School of Communication Arts, Thomas Aquinas School of Law, Theophane Venard School of Biotechnology, Montfort del Rosario School of Architecture and Design and Louis Nobiron School of Music. The event hold at Wiset Si Samut Room, CL. Building, Suvarnabhumi Campus.

 

  Photo Gallery

 

November 12, 2021

The second session of the AU Personnel Training Program “Make AU Our Second Home”, the participants included Directors, Deputy Directors, Assistant Director, and Heads of administrative units. The event hold at Seminar  Room, D Building,  Hua Mak Campus.

 

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November 9, 2021

The first session of the AU Personnel Training Program “Make AU Our Second Home”, the participants included Directors, Deputy Directors, Assistant Director, and Heads of administrative units. The event hold at Wiset Si Samut  Room, CL. Building,  Suvarnabhumi Campus.


Next session will be November 30, 2021.

Related Content: Transformation of AU

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Rationale

We are now living amidst a record level global transformation in all aspects - economic, social, political, legal, and technological, with rapid changes in most if not all countries, all around the globe. In Thailand, we all have witnessed unpredictable economic conditions, an increasing number of senior citizens (making Thailand becoming an aging society), and an unstable political situation, as well as the springing up of disruptive technology and innovation.

All of these, combined with the catalyst of the COVID-19 pandemic, have resulted in faster and faster rates of change. It seems our well-established norms and conventional practices are no longer capable of coping with these rapid and unpredictable changes.

As a consequence, we are now living in a new normal, different from the past. Observably, customers now come with new standards and new expectations to which Assumption University must be responsive: we have modified the AU VISION, MISSION, and STRATIGIC PLAN with a target GOAL in mind: Assumption University is the most preferred international private university in Thailand for parents and students alike, where top quality services are given to all, by service-minded AU personnel at all levels, supported by relationship building with all stakeholders, and resulting in a lasting impression from the experiences our customers receive; students and teachers will take pride in AU.

Assumption University’s Top Management team are fully aware that all AU personnel contribute to the human capital of AU, and are the most vital asset of the University, a significant driving force towards meeting our stated goal. Therefore, it is mandatory that all AU personnel, of all departments and units, be provided with ongoing training and development. This begins with the training titled “Make AU Our Second Home”.

Objectives

  1. To change/adjust the mindsets and attitude of new AU personnel to be service-minded, building relationships and caring between personnel and students, as well as to further develop personal devotion and a feeling of “University comes first”.
  2. To enhance personnel development in terms of knowledge, capabilities, and skills needed for effective work performance, to achieve the stated vision, mission, and strategic goals.
  3. To support teamwork, integrity, caring help, and mutual understanding, among AU personnel.
  4. To create effective development processes through learning and exchange of good practice among training participants.
  5. For participants to bring back what they gain from the training to improve their job in order to increase AU’s potential in all aspects, resulting in meeting students’ expectations.

Training Processes

The training process will take a variety of forms including lecturing, and case studies. These will use real data collected from the real setting of each department or faculty, conducted through in-depth interviews with administrators & heads of different levels, in both academic and administrative units, as well as the students, our customers.

This is to find the real, existing problems in each unit/faculty and situations that need urgent improvement.

Case studies will then be summarized and given to the participants for use in preparing lectures.

The training will be conducted with groups of a similar nature of work, with each group not exceeding 30 persons per training to ensure that participants will benefit from sharing a similar basic understanding & experience related to student services, as well as sharing and brainstorming the insights of participants in delivering good services to students.

This will also enhance relationships among AU personnel and departments.

Expected training outcomes

  1. AU personnel will realize the importance of service-mindedness in giving services to students.
  2. AU personnel in all sections have good relationships with each other, between units, and with students.
  3. AU personnel are caring and helping each other and with students, as well as displaying self-sacrifice for the benefit of the organization.
  4. Creation of guidelines for organizational development, and new ways of learning and sharing, derived from the brainstorming of participants
  5. AU personnel are able to apply what they have learned from the training in their setting to achieve the goals of their identified unit.

Structure of Content

THE KEY VIRTUES/ QUALITIES FOR AU HOME BUILDING

  1. UNCONDITIONAL LOVE/ UNCONDITIONAL GIVING
    Right from the Triune God, Montfort and Gabriel Desyahes, and other great persons of different religion, the key virtue/ quality of family building is giving without counting the cost. Another key word is SERVICE-MINDEDNESS. All of us are here to serve.
  2. FORGIVENESS
    We may not be able to forget, but we should learn to forgive ourselves and our brothers and sisters, our friends, and collaborators. Carrying grudges, bitterness or discontentment with us is carrying unnecessary burden. We shall be freer and more peaceful if we learn to forgive, learn to say, “I am sorry”
  3. GRATITUDE
    In the animal world, we witness wonderful examples of thankfulness and of gratitude. Acknowledging the good done to us by others (our parents, teachers, friends, collaborators, etc.) is a sign of nobility or magnanimity. We should be deeply grateful for all the good done to us. We shall show this in our selfless dedication to those persons or the institutes that have given us social status in society. Learn to cultivate that “Sense of Belonging”.
  4. OPENNESS AND WELCOMING ATTITUDE
    We are ever ready to learn new things, to meet newcomers in the persons of students, parents, alumni, and stakeholders. We do not entertain prejudice. We treat peoples for what they are and not what they have. All our students are our sons/ daughters, grandsons/ granddaughters. We all belong to one big family. Be slow to judge and wise and patient in knowing and accepting others.
  5. INTEGRITY
    No family can survive if parents, sons and daughters cheat on one another. Honesty, sincerity, and truthfulness should be our core value. Each department, office, all of our dealings should be transparent. We are ready for check and countercheck any time.
  6. COOPERATION AND HEALTHY COMPETITION
    No man is an island. We need one another. Focusing on the word “FAMILY”, we should strive earnestly to work together aiming at the common good of the institute, the good of our faculty, our department. Healthy competition is encouraged with the sole purpose of the common good. We smile with our staff, collaborators who have achieved success and feel their pain if they have come across suffering or calamities in their lives. Their achievements or failures are ours too.

METHODOLOGY

Each theme/ topic will be introduced by one or two touching video clips. Then there will be reaction from the participants. The sharing will be free and spontaneous. Nobody will be forced to share his/ her inner feelings.

N. B. Any suggestion is welcome.

Target Groups

The training will be organized 21 times with groups of a similar nature of work, with each group not exceeding 30 persons per training at Hua Mak Campus 10 times and Suvarnabhumi Campus 11 times.

Academic Units

  • Deans
  • Associate Deans, Assistant Deans, Chairperson/ Program Directors, Deputy Chairperson/ Assoc. Program Director, Asst. to the Dean/ Center or unit Director / Asst.Director. Total 124 persons (4 times @ 30 persons) Hua Mak Campus (1 time), Suvarnabhumi Campus (3 times)

Support Units

  • Directors, Deputy Directors, Assistant Director, Heads Department of administrative units Total 27 persons (2 times @ 30 persons) Hua Mak Campus (1 time), Suvarnabhumi Campus (1 time)
  • All support staff, 400 persons in total, classified into 3 job-alike groups as follows:
    Group 1 Staff in all Faculty (Directly to in charge to the students)
    Undergraduate students (4 times @ 30 persons) Hua Mak Campus (1 time), Suvarnabhumi Campus (2 times)

Martin de Tours School of Management and Economics, Theodore Maria School of Arts, Bernadette de Lourdes School of Nursing Science, Vincent Mary School of Science and Technology, Vincent Mary School of Engineering, Albert Laurence School of Communication Arts, Thomas Aquinas School of Law, Theophane Venard School of Biotechnology, Montfort del Rosario School of Architecture and Design and Louis Nobiron School of Music Total 79 persons

Graduate students and student supports units (1 times @ 30 persons) Hua Mak Campus (1 time)

Graduate School of Business and Advanced Technology Management, Graduate School of Human Sciences and Office of Graduate Studies. Total 24 persons

Group 2 Academic Support units (Directly to in charge to the students) (5 times @ 30 persons) Hua Mak Campus (3 times), Suvarnabhumi Campus (2 times)

Office of the Vice President for Academic Affairs, Central Library, Office of Information Technology Services, Office of Financial Management, Office of the University Registrar, Office of the Vice President for Student Affairs, and Office of International Affairs. Total of 136 persons.

Group 3 Academic Support units (Not Directly to in charge to the students) (5 times @ 30 persons) Hua Mak Campus (2 times), Suvarnabhumi Campus (3 times)

Office of the President, Office of Human Resources Management, Office of Vice President for Policy, Planning, and Quality Assurance, Office of inventory Management, Office of the Vice President for Legal and Privilege Affairs, Office of the Vice President for Administrative Affairs and Institute for Research and Academic Services Total of 155 persons.

International Staff (English Version for non-Thai staff) (1 time @ 6 persons) Hua Mak Campus (1 time),

Graduate School of Human Sciences, Office of Graduate Studies, Office of Human Resources Management, and Office of the University Registrar Total of 6 persons

Training Schedule and Venue

The training program will be started in November 2021, each of which lasts no longer than 1.5 hours.

Place

Seminar Room, Assumption University Hua Mak Campus

Morning Session: 10.00 – 11.30 hrs.

Afternoon Session: 13.30 – 15.00 hrs.

Wiset Sri Samut, Assumption University Suvarnabhumi Campus

Morning Session: 10.00 – 11.30 hrs.

Afternoon Session: 13.30 – 15.00 hrs.

Evaluation

  • Opinion/feedback of participants
  • Observable behavioral change at work for change in work procedure approach.
  • Observable good relationship among personnel, students, and all stakeholders.
  • The number of customers’ petitions of each unit not exceed 5 petitions per academic year.
  • Improvement plan of each unit submitted no later than 1 month after the training.
  • Semi-annual reports of work performance evaluation of each unit twice per year.
  • Customer Satisfaction annual report of each unit not less than 3.51 out of 5 full score.
   

 
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